Whalesbook
Asal mein, yeh workers keh rahe hain ki platforms ka 'phantom boss' wala algorithm samajh se bahar hai aur accountability clear nahi hai. Urban Company ke professionals toh 8 ghante ka work, weekly off, aur basic facilities maang rahe hain. Company bolti hai ki top earners ₹50,000 kama lete hain monthly, lekin research bata rahi hai ki average active worker ko FY26 ke pehle nau mahinon mein lagbhag ₹28,322 mil rahe hain.
Wahi, Zomato aur Blinkit ke delivery walon ki average income 2024 mein ₹27,726 thi, woh bhi lambi duty karke. Paisa incentives par depend karta hai, aur order reject karne ya rating kam aane par paise cut bhi ho sakte hain. Matlab, income ka koi guarantee nahi.
Is sab protest ki wajah se Zomato ki parent company Eternal aur Swiggy jaise companies ke shares bhi gir rahe hain. Eternal ka stock December 26, 2025 se pehle 8% tak gira tha workers ke widespread protest ke karan. Aur toh aur, November 21, 2025 se apply hue naye labor codes ke karan companies ko social security dena padega, jis se investors chintit hain. Analysts bol rahe hain ki har order par ₹3.2 (food delivery) se ₹2.4 (quick commerce) tak ka cost badh sakta hai.
Zomato (Eternal) ka Market Cap toh ₹2,38,045.2 Cr hai, lekin yeh paisa badhane wale kharche profit margins ko compress kar sakte hain, special kar quick commerce mein jahan dark stores aur rider logistics ka cost pehle se high hai.
Yeh 'phantom boss' wala system aur bhi strange hai kyunki decisions ka reason pata nahi chalta. Urban Company ke workers ne complain kiya hai ki unki IDs bina transparent investigation ke block ho jati hain.
Zomato ke CEO Deepinder Goyal ne bola tha ki woh lagbhag 5,000 delivery partners ko fraud ke liye terminate karte hain monthly, aur 1,50,000 se 2,00,000 log khud chhod dete hain. Lekin workers ka kehna hai ki expenses aur time nikalne ke baad unki net hourly income bahut kam hai, aur unhe paid leave, social security, ya insurance bhi nahi milta. Jab tak protest kar rahe hain, tab tak paise nahi aate, toh lambe strike karna mushkil ho jata hai.
Aage dekha jaye toh Zomato ka business model strong hai, lekin competition aur expansion se profit par pressure aa sakta hai. Aur ab governments bhi platforms par zyada focus kar rahi hain worker welfare ke liye. Toh companies ke liye yeh ek bada challenge hai ki woh growth maintain karein, investors ko khush rakhein, aur workers ke rights bhi de dein. Platform economy ka future abhi sawalon ke ghere mein hai.