Industry ke experts bol rahe hain ki ab volume se zyada quality par focus hoga. Matlab, customers ki needs ko samjhna aur unke liye better products banana, especially protection aur retirement planning waale plans. Tech bhi bahut important role play karega sabko competitive rehne ke liye.
Life insurance companies ke liye, tech toh game changer hai. Bandhan Life ke CEO, Satishwar B, bolte hain ki AI se underwriting, digital onboarding aur fast claims settlement bahut zaroori hai. Plus, 100% FDI ke baad companies ke paas zyada capital aa jayega, jisse tech adoption aur tezi se hoga. Haalanki, CareEdge Ratings ne yeh bhi bataya ki customers ko policy ke saath connect rakhna (persistency) ek challenge bana hua hai.
Ab general insurance ki baat karein toh, FY26 mein toh 9.3% ka badhiya growth tha, aur total premium ₹3.36 lakh crore pahunch gaya tha. FY27 mein bhi growth expected hai, par profitabilty thodi pressure mein aa sakti hai. Iska reason hai reinsurance rates ka badhna (global events ki wajah se) aur corporate clients ke liye chalti competition, jisse prices niche jaa rahe hain.
ICICI Lombard General Insurance ke MD & CEO, Sanjeev Mantri, bhi high single-digit growth ka andaaza laga rahe hain. Lekin CareEdge Ratings ke Priyesh Ruparelia warn kar rahe hain ki agar corporate business mein prices aise hi girte rahe aur claims badh gaye, toh Q1FY27 se financial performance weak ho sakta hai. West Asia mein chal rahi tensions bhi marine trade ko affect kar sakti hain, jisse risk management ko aur focus karna padega.
