MakeMyTrip par Gurdaspur consumer commission ne fine lagaya hai. Srinagar-Gulmarg mein hotel fake milne par ek family ko -4 degree mein raat gaadi mein bitani padi thi. Court ne company ka 'intermediary' wala argument reject kar diya hai.
Case kya hai?
Ek family holiday ke liye Srinagar aur Gulmarg gayi thi, lekin wahan pahunch kar pata chala ki jinke naam par booking thi, woh hotel wahan exist hi nahi karte! -4 degree ki thand mein family ko gaadi mein raat bitani padi. Gurdaspur consumer commission ne ispar sakht rukh apnate hue MakeMyTrip ko ₹48,775 ka compensation dene ka order diya hai.
'Intermediary' defense fail
MakeMyTrip ne court mein kaha ki woh toh bas ek 'intermediary' hain (IT Act, 2000 ke under), aur unka kaam sirf booking facilitate karna hai. Lekin commission ne ise saaf mana kar diya. Court ne kaha ki jab platform seedha paisa accept kar raha hai, toh service ki responsibility bhi unhi ki banti hai. Agar service nahi mili, toh platform zimmedar hai.
Investors ke liye kya signal hai?
Ye ruling travel industry ke liye ek warning hai. Jo OTAs (Online Travel Agencies) sirf listings par rely karte hain, unhe ab quality control aur vendor verification par zyada kharcha karna padega. Agar legal risk badhta hai aur customer grievances nahi sambhli, toh company ki reputation aur profit dono par asar pad sakta hai. Ab investors ki nazar is baat par hogi ki platform apne operational policies mein kya badlav late hain.