Hexaware Technologies has signed a strategic agreement with SmartRent to integrate AI-driven customer support and revenue management systems. This partnership focuses on automating bill-to-cash workflows and sales processes to enhance operational efficiency for the rental housing technology provider.
Hexaware Technologies Ltd has entered into a strategic partnership with SmartRent Inc., a provider of smart home and building technology for the rental housing market. The collaboration aims to modernize SmartRent’s business operations by integrating AI-native solutions across its customer support, financial, and sales departments. This move is part of Hexaware’s broader strategy to position itself as a provider of AI-led digital transformation services.
Scaling Operational Efficiency
The engagement focuses on three primary areas. First, Hexaware will deploy AI-powered voice agents and communication tools to manage customer inquiries across email, chat, and voice channels. The objective is to replace manual processes with automated systems that can handle customer interactions more consistently. Second, the companies plan to overhaul SmartRent’s revenue operations using the Salesforce Revenue Cloud. By streamlining the lead-to-order workflow, Hexaware aims to reduce the time required to generate quotes and improve pricing accuracy.
Third, the partnership includes the implementation of a new platform for bill-to-cash operations. This is intended to improve financial data management and reduce the time it takes for the company to collect payments from its clients. Improving this metric, often tracked as Days Sales Outstanding, is a standard goal for technology service providers looking to enhance cash flow efficiency for their clients.
Strategic Context and Market Performance
Hexaware Technologies, which operates in the highly competitive IT services and business process management sector, is increasingly focused on integrating AI into its service offerings to differentiate itself from peers. For a company like Hexaware, successful execution of such large-scale digital transformations is critical to maintaining long-term service contracts. However, these projects are often complex and carry the risk of integration delays or cost overruns, which can impact the margins of the service provider if not managed within the expected timeline.
Shares of Hexaware Technologies closed at ₹535.50 on the BSE on July 6, 2026, recording a decline of 1.82% during the session. While the company continues to secure partnerships to expand its footprint in the North American rental technology market, investors typically track how quickly such collaborations move from the announcement phase to revenue-generating operations. The financial benefit of this partnership will depend on the speed of implementation and the ability of the AI systems to deliver the promised improvements in service and revenue cycle efficiency.