Cyber Fraud Shifts to Live Call Scams; ₹22,496 Crore Reported

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AuthorRiya Kapoor|Published at:
Cyber Fraud Shifts to Live Call Scams; ₹22,496 Crore Reported

Fraudsters are moving from technical hacking to live social engineering, targeting mobile users with scams that increased by 67%. While total fraud attempts declined, the value of each attempt surged by 35% in early 2026. Indian authorities have identified over 26 lakh mule accounts linked to these illicit fund movements.

Detailed Coverage

The landscape of cyber crime in India is undergoing a significant transformation. According to a July 2026 report by Biocatch, scammers are increasingly abandoning complex technical attacks like Remote Access Trojans in favor of psychological manipulation via live phone calls. While the frequency of fraud attempts dropped by 12% between late 2025 and the first half of 2026, the financial impact per incident has risen sharply by 35%. This trend suggests that criminals are shifting their focus toward fewer, high-value targets.

The Rise of Mobile-Led Scams

Mobile banking has become the primary battleground for these threats. The data highlights a 67% surge in mobile-based fraud sessions, with iOS users seeing an 86% increase and Android users a 35% increase in attempted breaches. Conversely, fraud attempts via web browsers declined by 10%. A major gateway for these attacks is SMS, which has seen a 146% rise in usage as a starting point to lure victims into phone conversations. During these calls, victims are often guided to perform transactions themselves, which allows scammers to bypass traditional security alerts triggered by unusual device activity.

The Role of Mule Networks

The infrastructure supporting these crimes relies heavily on mule accounts, which are used to layer and launder illicit money. These accounts are often opened using genuine identity documents or rented from unsuspecting individuals recruited via social media and fake job advertisements. Once funds enter these accounts, they are rapidly transferred through systems like UPI to avoid detection before being converted into cash or cryptocurrency.

Government and Regulatory Action

The scale of this financial threat is substantial. Official data indicates that 26.5 lakh mule cases were recorded, involving total complaints worth ₹22,496 crore. In a bid to curb this, the Central Bureau of Investigation has identified 8.5 lakh accounts across 700 bank branches as potential mule nodes. Regulatory and law enforcement efforts have already resulted in the freezing of over 4.5 lakh mule accounts, successfully blocking or preventing unauthorized transactions worth ₹9,055 crore.

For bank customers and investors, the key monitorable remains the evolution of these verification gaps. As attackers move toward manipulating the account holder rather than the software, the reliance on real-time transaction monitoring and stricter KYC enforcement for new account openings will likely intensify. Tracking future regulatory updates regarding the use of instant payment channels and new mandates for banks to identify mule patterns will be important for understanding the stability of the digital payment sector.

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