Whalesbook
Infosys Ltd. has launched an AI-first Global Capability Centre (GCC) model, designed to accelerate the setup and transformation of these centres into AI-powered hubs for innovation and growth. This specialized offering leverages Infosys's extensive experience and platforms to enhance enterprise agility and competitive advantage in an AI-first environment.
Infosys Ltd. has introduced its AI-first GCC model, a specialized offering aimed at helping businesses rapidly set up and transform their Global Capability Centres (GCCs) into innovation hubs powered by Artificial Intelligence. This strategic move enables companies to reimagine their GCCs as vital assets driving innovation, agility, and competitive advantage in an AI-centric world.
Leveraging insights from over 100 engagements with GCC entities, Infosys's new model addresses common challenges faced by organizations scaling or evolving their global centres. The AI-first GCC model provides a comprehensive solution, encompassing everything from initial setup support and talent strategies to operational readiness. It integrates AI-led transformation through production-grade AI agents and a unified platform fabric.
Key components of this offering include Infosys Agentic Foundry for building AI agents, EdgeVerve AI Next for enterprise-scale AI deployment, and Infosys Topaz for infusing AI across the GCC lifecycle. Infosys recently applied these capabilities to help Lufthansa Systems establish a GCC focused on future-ready aviation IT products using generative AI from Infosys Topaz.
The model brings together technology, talent, and transformation expertise to help clients convert their GCCs into scalable innovation engines supporting global mandates and business growth. Core capabilities include end-to-end setup and transformation support, covering strategy development, site selection, recruitment, and operational launch. Infosys aims to improve cost efficiency, reduce time-to-market, and unlock new business opportunities for clients through AI-driven processes.
To ensure long-term capability building, a future-ready talent framework is included, utilizing Infosys's Springboard digital learning platform and corporate university infrastructure. Various operating models, such as build-operate-transfer (BOT), assisted builds, joint ventures, and partner-hosted arrangements, offer flexibility to enterprises.
Impact
This launch positions Infosys as a key partner for companies seeking to leverage AI in their global operations, potentially generating significant new revenue streams. It aligns with major industry trends towards AI adoption and digital transformation, likely boosting investor confidence in Infosys's innovation capabilities and future growth prospects.
Rating: 7/10
Difficult Terms Explained:
AI-first GCC model: A specialized service by Infosys designed to help companies create or upgrade their Global Capability Centres (GCCs) with Artificial Intelligence at their core. This means AI is central to how these centres operate and innovate.
Global Capability Centres (GCCs): Offshore or nearshore centres set up by global companies to provide specialized services, support, or product development, often leveraging lower operational costs and global talent pools.
AI-powered hubs: Centres that extensively use Artificial Intelligence technologies to drive innovation, efficiency, and new solutions.
Strategic assets: Resources or capabilities that provide a significant competitive advantage and are crucial for a company's long-term success.
Agility: The ability of an organization to respond quickly and effectively to changes in the market or business environment.
Competitive advantage: A condition or circumstance that puts a company in a favorable or superior business position.
Production-grade agents: AI systems designed to perform reliably and efficiently in real-world business operations, rather than just in testing environments.
Unified platform fabric: A cohesive system or architecture that integrates various technological components and services, providing a single point of management and operation.
Infosys Agentic Foundry: A specific Infosys platform or toolset for building and scaling AI agents.
EdgeVerve AI Next: Another Infosys platform designed for enterprise-scale applied AI and agentic AI deployment.
Infosys Topaz: Infosys's comprehensive offering that integrates AI technologies, services, and solutions across various business functions and lifecycles.
Generative AI: A type of Artificial Intelligence capable of creating new content, such as text, images, music, or code, based on patterns learned from existing data.
Lifecycle Management: The process of managing a product, service, or project from its inception through its growth, maturity, and eventual retirement.
Cost efficiency: Achieving the greatest productivity or value with the least possible waste of resources.
Time-to-market: The length of time it takes for a product to go from concept to market availability.
Talent framework: A structured approach to managing human resources, including recruitment, development, and retention strategies.
Springboard digital learning platform: Infosys's online platform for employee training and skill development.
Build-Operate-Transfer (BOT): A project delivery method where a company builds, operates, and then transfers a facility or service to another entity.
Joint ventures: A business arrangement where two or more parties agree to pool their resources for the purpose of accomplishing a specific task.
Partner-hosted arrangements: A setup where a partner hosts the operations or infrastructure for another company.
