Whalesbook
Exotel has launched Harmony, its new omnichannel platform, aiming to integrate voice, messaging, video, and AI for intelligent customer interactions. The platform promises up to 60% automation, significant productivity gains, and lower service costs by enabling empathetic and context-aware customer service, powered by human-assisted AI. Exotel anticipates double-digit revenue growth by FY27, fueled by strong domestic demand and global expansion plans.