Dove Soft Launches AI CPaaS 2.0 to Automate Enterprise Customer Engagement

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AuthorKavya Nair|Published at:
Dove Soft Launches AI CPaaS 2.0 to Automate Enterprise Customer Engagement
Overview

Dove Soft Limited has launched CPaaS 2.0, an AI-driven platform designed to simplify and scale enterprise customer engagement. The system unifies communication channels including WhatsApp, SMS, and Instagram, alongside AI bots, through a single dashboard with a unified wallet. It leverages AI for automated interactions, intelligent channel selection, and cost optimization with built-in fallback logic, aiming to boost operational efficiency and customer experience.

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AI-Powered Automation and Unified Channels

Dove Soft Limited's new CPaaS 2.0 platform centralizes a spectrum of communication channels, including WhatsApp, SMS, RCS, Instagram, Voice, and Email, into a singular dashboard. This integration is powered by a unified wallet system, aiming to simplify billing and provide greater transparency for businesses managing customer interactions at scale.

Intelligent Workflows and Cost Optimization

The platform's core innovation lies in its artificial intelligence capabilities. CPaaS 2.0 automates routine customer inquiries, accelerates response times, and offers real-time analytics on channel performance and resource consumption. Its intelligent workflows dynamically select the most effective communication channel for each message. Should a primary channel fail, built-in fallback logic ensures message delivery, thereby optimizing operational costs and guaranteeing communication reach.

Enhanced Utility and Agentic AI

CPaaS 2.0 introduces a suite of AI-enabled tools such as Survey, Calendar, Supportix, and VoiceX, facilitating automated feedback collection, appointment scheduling, customer support, and personalized document delivery. For more advanced needs, the platform allows enterprises to develop their own Agentic AI, designed to handle repetitive queries, support human agents with suggested responses and conversation summaries, and automate complex workflows. This aims to significantly boost productivity and elevate the overall customer experience.

Strategic Vision and Market Presence

Rahul Bhanushali, Director at Dove Soft Ltd., stated that the platform's focus is on simplifying communication by leveraging AI to enhance operational efficiency and customer experience. Dove Soft Limited continues to invest in innovation, security, and intelligence-led communication capabilities, collaborating with enterprises, telecom operators, and technology partners. The solutions are designed for mission-critical use cases demanding reliability, compliance, and trust in both Indian and international markets.

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