The Securities and Exchange Board of India (SEBI) resolved 5,037 investor grievances in June using its updated SCORES 2.0 platform. While the system shows improved efficiency with entities averaging a four-day response time, 17 complaints remain pending for over three months. This system is crucial for investors tracking issues with listed companies regarding dividends, refunds, or shares.
The Securities and Exchange Board of India (SEBI) processed 5,037 investor grievances in June 2026, keeping its online platform, SCORES, active in addressing market-related complaints. As of June 30, the total number of pending complaints stood at 5,524, reflecting a marginal reduction from the previous month. The data indicates that 17 of these cases have been outstanding for more than three months, involving entities such as Aditya Birla Money Ltd, Finolex Industries, and HBL Power Systems.
Improved Response Timelines
The SCORES 2.0 platform, which features an automated routing system, has helped reduce the time taken by listed entities to address investor concerns. During June, companies and market intermediaries submitted their action taken reports (ATRs) in an average of four days. For complaints requiring a first-level review, the average resolution time was eight days. SEBI clarifies that a complaint may remain open even after an ATR is filed if it awaits investor confirmation or if the investor decides to seek a further review of the entity's response.
How SCORES 2.0 Functions
The updated grievance redressal mechanism is designed to handle issues in a structured manner. When an investor files a complaint, it is routed to the relevant entity, which must submit an ATR within 21 days. If an investor is unhappy with the provided resolution, they have 15 days to request a first-level review. Following this, a designated authority examines the grievance. If the issue remains unresolved, a second-level review can be initiated, after which SEBI intervenes directly to provide its final stance. Additionally, the process now incorporates the Online Disputes Redressal (ODR) mechanism as a path for resolution.
For investors, monitoring the status of grievances is essential, especially when dealing with non-receipt of dividends, refund delays, or transfer of securities. While the platform provides a digital trail for these issues, the persistence of long-pending complaints highlights the importance of timely follow-ups. Investors should track whether their complaints move into the review stage if the initial resolution provided by the entity is deemed unsatisfactory. Future updates on the status of the 17 long-pending cases will provide insight into how effectively the new multi-level review process holds entities accountable for extended delays.