Adani Airports Partners with AIONOS for AI-Powered Passenger Assistance

Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises Limited, has announced a strategic partnership with AIONOS to integrate an Artificial Intelligence (AI) solution aimed at transforming the passenger experience at its airports. AIONOS, which is part of InterGlobe Enterprises, will implement a sophisticated multi-lingual, omni-channel agentic AI system. This new technology is designed to offer passengers consistent and personalized support across all communication channels, including voice and chat, in multiple languages such as English, Hindi, and regional dialects. The AI solution will function as an intelligent concierge, providing instant access to critical travel information like flight updates, gate assignments, baggage status, navigation within the airport, and details on various airport services. It will be available 24/7.

Impact This initiative is expected to enhance customer satisfaction by offering seamless, personalized journeys and streamline support operations, thereby increasing efficiency and promoting inclusivity across all Adani-managed airports. It aligns with AAHL's vision of creating smart, future-ready airports by embracing digital-first innovations. Rating: 7/10

Difficult Terms: Agentic AI solution: An AI system designed to act autonomously and proactively on behalf of a user, often involving conversational capabilities and task execution. Omni-channel: A customer engagement strategy that provides a seamless and integrated customer experience across various channels and touchpoints, both online and offline. Conversational AI: A type of artificial intelligence that enables computers to understand, process, and respond to human language, mimicking natural conversation. Intelligent concierge: An AI-powered virtual assistant that provides personalized services and information to users, similar to a human concierge.