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Scooter's Repeated Failures
The consumer commission found clear neglect and service issues. The electric scooter, bought in July 2024 for ₹96,997, had serious problems soon after delivery. These included acceleration problems and frequent breakdowns.
One serious incident involved the battery dropping from 21% to 3% in just 500 meters. This sudden drop stopped the vehicle, which the commission noted could have been dangerous. The owner tried contacting Ola Electric multiple times by email and message but got little response until posting on social media platform X.
Service Lapses and Lack of Transparency
Adding to the issues, Ola Electric reportedly didn't tell the service center the scooter's location after it was taken in. The scooter was returned months later, after the complaint was filed, with scratches and in an unclean state. The commission saw the ongoing battery problems and unclear vehicle status as service failures and unfair practices.
The commission believed Ola Electric tried to hide its negligence. Because Ola Electric did not respond or defend itself, the case was decided without their input.
Commission's Ruling
The commission ordered Ola Electric to replace the faulty scooter with a new one of the same model. Alternatively, the company must issue a full refund of ₹96,997, plus 6% annual interest. Ola Electric must also pay ₹20,000 for distress and ₹15,000 for legal costs.
This decision adds to the growing scrutiny of electric vehicle makers in India over product quality and customer support.