Urban Company H1 FY27 Performance: Revenue Grows 42% to ₹1,066 Crore

Net Transaction Value (NTV) rose to ₹2,897 crore, marking a 40.6% year-on-year increase.

Reader Takeaway: Strong topline growth and improving core margins are currently balanced against significant expansion-related investments and operational losses.

What just happened

Urban Company released its H1 FY27 performance report, highlighting a robust 42.6% growth in revenue from operations, which reached ₹1,066 crore. The company saw its annual transacting user base expand to 10 million, a 34.5% increase. Notably, the board has approved an entry into the residential air conditioner market, citing a massive addressable market of 12 million units sold in India during FY26.

Why this matters

The company is scaling its 'Native' product segment—including smart water purifiers and door locks—which generated ₹251 crore in NTV. Meanwhile, its India consumer services (excluding InstaHelp) remains the primary engine, contributing ₹693 crore in revenue. The core business is showing signs of operating leverage, with Adjusted EBITDA margins expanding by 152 basis points to 3.5%.

Risks to watch

Profitability remains a concern, as the company reported a consolidated Adjusted EBITDA loss of ₹209 crore. Management explicitly warned that absolute losses will remain elevated in the near term. The 'InstaHelp' vertical, while driving 45% of new user acquisitions, currently operates at a loss of ₹173.7 crore for Q2 FY27. Furthermore, the foray into the residential AC market introduces significant capital allocation risks in a highly competitive sector.

Context metrics

Urban Company currently maintains a strong cash position with ₹1,901 crore in cash and treasury investments. The average monthly net earnings for service professionals reached ₹30,708 in H1 FY27, with top-tier partners earning up to ₹56,731. International operations in the UAE, Singapore, and KSA have grown to reach an NTV of ₹504 crore.